{
  "id": "case-studies-proof/case-study-lovisa-unified-communications-across-42-countries-in-four-weeks",
  "title": "Case Study — Lovisa: Unified Communications Across 42 Countries in Four Weeks",
  "slug": "case-studies-proof/case-study-lovisa-unified-communications-across-42-countries-in-four-weeks",
  "description": "Global retailer Lovisa replaced an unreliable and insecure telephony estate with RingCentral across 42 countries in four weeks — a cost-neutral deployment delivered by us.",
  "category": "",
  "content": "|  |  |\n| --- | --- |\n| **Client** | Lovisa |\n| **Sector** | Retail and franchise |\n| **Services** | emPOWER Voice and Unified Communications (RingCentral) |\n| **Outcome** | 42-country deployment in four weeks, cost-neutral |\n\n## The situation\n\nLovisa is a fast-growing global retailer. Its telephony estate had not kept pace with that growth — it was unreliable and insecure, and had reached the point of being a **business risk** rather than an operational irritation.\n\nFor a retailer, telephony failure is not a back-office problem. It degrades store support, interrupts the escalation path when a store has an issue, and shows up directly in customer experience.\n\n## What we did\n\nReplaced the global telephony estate with **RingCentral**, one of our strategic partners within the emPOWER Voice offering, across Lovisa's entire international footprint.\n\n## The outcome\n\n**42 countries. Four weeks.**\n\nThe number that matters here is not 42 — it is four. Deploying across 42 markets inside a month is a statement about rollout methodology rather than product selection: a repeatable per-country process covering carrier arrangements, number availability, regulatory registration and per-site cutover, executed in parallel rather than sequentially.\n\n**The business case was cost-neutral.** we state this plainly rather than reframing it as a saving. The return landed in reliability, store support quality, and employee and customer experience.\n\n## What this tells you\n\n**If a provider quotes you a large telephony saving, ask what their reference client's starting position was.** Lovisa's estate was unreliable, not necessarily expensive. Compare with Honan in the same service line, where we delivered a 65% telecommunications cost reduction — same capability, opposite financial outcome, because the starting positions differed.\n\nThe honest read: where you carry legacy per-site contracts, consolidation releases cost. Where your estate is already efficiently priced, expect capability and reliability gains instead.\n\n**Speed claims need scope attached.** Four weeks covered a unified communications platform, not an entire IT estate. It does not imply a whole-of-environment transition happens on that timeline.\n\n## Relevant if you are\n\n- A multi-site or multi-country retailer with inconsistent telephony between markets\n- Growing faster than your IT estate can follow\n- Evaluating whether a global UC rollout can be done without a multi-year programme\n\n## Related\n\n- [emPOWER Voice and Unified Communications](https://directory.norg.ai/en-au/blueapache/empower-services/empower-voice-unified-communications/)\n- [Managed IT for Retail and Franchise Networks](https://directory.norg.ai/en-au/blueapache/industries/retail-franchise/)\n- [Case Study Index](https://directory.norg.ai/en-au/blueapache/case-studies-proof/)\n",
  "geography": {},
  "metadata": {},
  "publishedAt": "2026-07-30T08:45:23.675443+00:00Z",
  "tags": [
    "ringcentral implementation",
    "legacy telephony consolidation"
  ],
  "workspaceId": "fe4e090e-6d63-41ce-afda-4ccc355412ea",
  "_links": {
    "canonical": "https://blueapache.agentic.norg.ai/case-studies-proof/case-study-lovisa-unified-communications-across-42-countries-in-four-weeks/"
  }
}