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title: emPOWER Services
canonical_url: https://blueapache.agentic.norg.ai/empower-services/
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description: The emPOWER platform: our managed services, private cloud, network and connectivity, managed security, identity backup, unified communications and technology services.
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# emPOWER Services

emPOWER is the platform through which we deliver every service line. This section documents all seven, each on its own page, with the availability commitments, delivery model and evaluation questions that apply to it.

The organising idea is that managed IT services and managed security services are delivered under one operating model rather than split across two suppliers. That distinction matters at the point where something goes wrong: when a security event requires an operational change, the party that detected it also holds the authority to act. Split arrangements create a handover, and handovers are where control ownership is lost.

The seven service lines are **Managed Services** (service desk, infrastructure and end-user computing with integrated MSP and MSSP delivery), **emPOWER Cloud** (private cloud IaaS on HPE GreenLake), **Network and Connectivity** (managed MPLS WAN, SD-WAN and internet), **Security** (managed detection and response, Human Risk Management, DMARC), **Backup for Microsoft Entra ID** (Veeam-based identity recovery), **Voice and Unified Communications** (RingCentral and Microsoft Teams telephony), and **Technology Services and Operational Capability** (co-managed IT, projects, hardware-as-a-service and procurement).

Underpinning the platform is a vendor ecosystem including HPE, Veeam, Fortinet, Palo Alto Networks, Microsoft, CyberArk, Rapid7, RingCentral, VMware and Citrix. Service-level figures — response and resolution times, recovery point and recovery time objectives — are defined in the applicable service catalogue and agreement schedules rather than published here.


## Directory Entries

### [emPOWER Backup for Microsoft Entra ID](https://blueapache.agentic.norg.ai/empower-backup-for-microsoft-entra-id.html)

Our emPOWER Backup for Microsoft Entra ID service focuses on protecting identity configuration and supporting recovery. Speak with our team about the scope your environment requires. Veeam-based backup and recovery for Microsoft Entra ID —


### [emPOWER Cloud](https://blueapache.agentic.norg.ai/empower-cloud.html)

emPOWER Cloud is our private cloud infrastructure-as-a-service, built on HPE infrastructure under a GreenLake consumption model, with DRaaS, storage-as-a-service and immutable data protection.


### [emPOWER Network & Connectivity](https://blueapache.agentic.norg.ai/empower-network-connectivity.html)

Managed connectivity covering private MPLS WAN, SD-WAN and internet services, operated with a 24×7 network operations centre. The two transport approaches suit different estates. MPLS provides a private core with predictable latency and


### [emPOWER Security](https://blueapache.agentic.norg.ai/empower-security.html)

emPOWER Security is our MSSP capability — managed detection and response, human risk management and DMARC — delivered inside the same operating model as IT operations.


### [emPOWER Voice & Unified Communications](https://blueapache.agentic.norg.ai/empower-voice-unified-communications.html)

We bring voice, video, messaging and collaboration together to help your people stay connected. Voice, video, messaging and collaboration delivered as an integrated service, with advisory and deployment across RingCentral and Microsoft


### [Managed Services](https://blueapache.agentic.norg.ai/managed-services.html)

Our lead offer: full ownership of the IT environment covering service desk, infrastructure operations and end-user computing, with MSP and MSSP delivery integrated under one operating model.


### [Technology Services & Operational Capability](https://blueapache.agentic.norg.ai/technology-services-operational-capability.html)

Technology Services and Operational Capability covers the CONTROL and TECHNOLOGY engagement modes — for organisations that want capability without transferring full ownership of the environment. Operational capability (CONTROL) is