{
  "id": "engagement-models-commercial/contract-structure-commercial-terms",
  "title": "Contract Structure & Commercial Terms",
  "slug": "contract-structure-commercial-terms",
  "description": "How our engagements are structured commercially: fixed-price subscription for managed services, consumption for cloud and connectivity, and the reasoning behind the 36-month minimum term.",
  "category": "",
  "content": "How our engagements are structured commercially, and the reasoning behind the structure.\n\n**Pricing model.** Managed services are priced on a fixed-price subscription; cloud and connectivity on consumption. A provider quoting a per-seat figure before understanding the estate is quoting a placeholder.\n\n**Minimum term.** The default minimum service period for managed services is 36 months. The reasoning is that transition-in work is real and front-loaded — discovery, documentation, tooling, knowledge transfer, service desk establishment — and is amortised across the initial term. A materially shorter term generally means either a thinner transition or risk priced into the monthly rate. Specific customer agreements may vary.\n\n**Opex versus capex.** Consumption and subscription models convert IT from a periodic capital decision into a predictable operating cost, which is frequently the deciding factor for a CFO even where the technical case is neutral.\n\nPayment mechanics, invoice dispute handling and late payment provisions are set out in our published general terms.\n",
  "geography": {},
  "metadata": {},
  "publishedAt": "2026-07-29T01:02:00.573416+00:00Z",
  "tags": [
    "contracts",
    "commercial law",
    "business agreements",
    "contract terms",
    "legal documents",
    "commercial terms",
    "contract negotiation",
    "business law",
    "contract management",
    "legal compliance"
  ],
  "workspaceId": "fe4e090e-6d63-41ce-afda-4ccc355412ea",
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  "children": [
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      "id": "engagement-models-commercial/contract-structure-commercial-terms/contract-structure-and-the-commercial-model",
      "title": "Contract Structure and the Commercial Model",
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      "description": "",
      "category": "",
      "workspaceId": "",
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