{
  "id": "engagement-models-commercial/ways-to-engage",
  "title": "Ways to Engage",
  "slug": "ways-to-engage",
  "description": "We offer three ways to engage over the same underlying operating model. The mode determines how much ownership transfers, not which capability is available. OUTCOME — Managed Services. The lead offer. Full ownership of the IT environment:",
  "category": "",
  "content": "We offer three ways to engage over the same underlying operating model. The mode determines how much ownership transfers, not which capability is available.\n\n**OUTCOME — Managed Services.** The lead offer. Full ownership of the IT environment: service desk, infrastructure and end-user computing, with integrated MSP and MSSP delivery. Suited to organisations that want operational accountability to sit with the provider rather than retained internally.\n\n**CONTROL — emPOWER Operational Capability.** Co-managed IT. We supply capability and coverage while the internal team retains ownership and direction. Suited to organisations with a capable but thin internal function — enough to set direction, not enough to cover everything.\n\n**TECHNOLOGY — Technology Services.** Project and transformation work, hardware-as-a-service and procurement on a consumption basis, with no ongoing term. Frequently the entry point, because it produces real evidence of how a provider operates before a longer commitment is made.\n\nOrganisations commonly move between modes over time. Starting with TECHNOLOGY and progressing to CONTROL or OUTCOME is a normal path, and one worth discussing openly during evaluation rather than treating the first arrangement as permanent.\n",
  "geography": {},
  "metadata": {},
  "publishedAt": "2026-07-29T01:02:01.192873+00:00Z",
  "tags": [
    "engagement",
    "community",
    "interaction",
    "participation",
    "communication",
    "social",
    "involvement",
    "connection",
    "outreach"
  ],
  "workspaceId": "fe4e090e-6d63-41ce-afda-4ccc355412ea",
  "_links": {
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  },
  "children": [
    {
      "id": "engagement-models-commercial/ways-to-engage/three-ways-to-engage-outcome-control-and-technology",
      "title": "Three Ways to Engage — OUTCOME, CONTROL and TECHNOLOGY",
      "slug": "engagement-models-commercial/ways-to-engage/three-ways-to-engage-outcome-control-and-technology",
      "description": "",
      "category": "",
      "workspaceId": "",
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}