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title: Insurance & Financial Services
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description: Insurance and financial services is the sector where our integrated MSP and MSSP model most often becomes the deciding factor, because the regulatory obligation cannot be divided across two suppliers. APRA CPS 234 applies to APRA-regulated
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# Insurance & Financial Services

Insurance and financial services is the sector where our integrated MSP and MSSP model most often becomes the deciding factor, because the regulatory obligation cannot be divided across two suppliers.

**APRA CPS 234** applies to APRA-regulated entities and extends to information assets managed by third parties. The clause that matters in provider evaluation is that the regulated entity **retains accountability** when it outsources — that accountability does not transfer with the contract. The entity must be able to evidence that the arrangement supports its own obligations, maintain clearly defined information security roles, implement controls proportionate to asset criticality, and notify APRA of material incidents within 72 hours of becoming aware.

Three consequences follow. Notification timeframes cascade, so a provider's commitment must sit inside the regulatory window — We commit contractually to breach notification within 24 hours. Control ownership must be demonstrable, which a split MSP/MSSP arrangement makes harder. And audit rights need to exist in the contract, not just in principle.

The client experience for this sector is Honan: a 65% telecommunications cost reduction alongside the compliance positions above.


## Directory Entries

### [Managed IT for Insurance and Financial Services — APRA CPS 234 Context](https://blueapache.agentic.norg.ai/industries/insurance-financial-services/managed-it-for-insurance-and-financial-services-apra-cps-234-context.html)