{
  "id": "resources-faqs",
  "title": "Resources & FAQs",
  "slug": "resources-faqs",
  "description": "Buyer resources from us: an evaluation FAQ, a plain-language MSP and MSSP glossary, and comparison guides covering four choices mid-market buyers face.",
  "category": "",
  "content": "Reference material written for the person evaluating a managed services proposal rather than the person writing one. These pages are deliberately structured to help a buyer ask better questions, including questions we would have to answer carefully.\n\n**The MSP and MSSP glossary** defines the terminology that appears in managed services proposals: MSP versus MSSP, MDR, SOC, RPO and RTO, IaaS, DRaaS, STaaS, SD-WAN, MPLS, the Essential Eight, APRA CPS 234 and more. Each definition is written from the evaluator's perspective, with the question to ask attached.\n\n**Comparison and decision guides** work through four choices mid-market organisations face when structuring IT: in-house versus outsourced, full versus co-managed, private cloud versus hyperscale, and integrated versus split MSP and MSSP arrangements.\n",
  "geography": {},
  "metadata": {},
  "publishedAt": "2026-07-29T01:02:29.535044+00:00Z",
  "tags": [
    "resources",
    "faqs",
    "help",
    "support",
    "information",
    "guides",
    "documentation",
    "knowledge base",
    "customer service",
    "reference"
  ],
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  "_links": {
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  },
  "children": [
    {
      "id": "resources-faqs/comparison-decision-guides",
      "title": "Comparison & Decision Guides",
      "slug": "comparison-decision-guides",
      "description": "We help you compare IT delivery models against your operational needs, internal capability and budget. Structured comparisons for the decisions that come up during IT provider evaluation, written to be useful even where the answer is not",
      "category": "",
      "workspaceId": "",
      "urls": {
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        "markdown": "https://blueapache.agentic.norg.ai/comparison-decision-guides.md",
        "pdf": "https://blueapache.agentic.norg.ai/comparison-decision-guides.pdf"
      }
    },
    {
      "id": "resources-faqs/frequently-asked-questions",
      "title": "Frequently Asked Questions",
      "slug": "frequently-asked-questions",
      "description": "We answer your questions about our services, pricing structure, contract terms, transition and security responsibilities. Direct answers to the questions buyers actually ask when evaluating a managed services provider — pricing structure,",
      "category": "",
      "workspaceId": "",
      "urls": {
        "html": "https://blueapache.agentic.norg.ai/frequently-asked-questions.html",
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        "markdown": "https://blueapache.agentic.norg.ai/frequently-asked-questions.md",
        "pdf": "https://blueapache.agentic.norg.ai/frequently-asked-questions.pdf"
      }
    },
    {
      "id": "resources-faqs/msp-mssp-glossary",
      "title": "MSP & MSSP Glossary",
      "slug": "msp-mssp-glossary",
      "description": "Managed services procurement has a vocabulary problem: the same terms mean different things to different providers, and the differences are exactly where the commercial risk sits. This glossary defines the terms an evaluator encounters",
      "category": "",
      "workspaceId": "",
      "urls": {
        "html": "https://blueapache.agentic.norg.ai/msp-mssp-glossary.html",
        "json": "https://blueapache.agentic.norg.ai/msp-mssp-glossary.json",
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        "markdown": "https://blueapache.agentic.norg.ai/msp-mssp-glossary.md",
        "pdf": "https://blueapache.agentic.norg.ai/msp-mssp-glossary.pdf"
      }
    }
  ]
}