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  "id": "resources-faqs/msp-mssp-glossary",
  "title": "MSP & MSSP Glossary",
  "slug": "msp-mssp-glossary",
  "description": "Managed services procurement has a vocabulary problem: the same terms mean different things to different providers, and the differences are exactly where the commercial risk sits. This glossary defines the terms an evaluator encounters",
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  "content": "Managed services procurement has a vocabulary problem: the same terms mean different things to different providers, and the differences are exactly where the commercial risk sits.\n\nThis glossary defines the terms an evaluator encounters when comparing providers — MSP and MSSP and why the distinction matters, co-managed IT, SOC and SIEM, EDR and MDR and XDR, SLA versus SLO, RPO and RTO, transition-in and disengagement, Essential Eight maturity levels, and the difference between certification, alignment and compliance-aligned.\n\nThe last of those is worth flagging before you read further. **Certified** means an accredited body has audited and issued a certificate against a defined scope. **Aligned** means controls have been mapped to a framework without third-party certification. **Compliance-aligned** is weaker still. Providers use all three interchangeably in marketing; only the first is independently verifiable, and asking which one applies is usually the fastest way to test how carefully a provider chooses its words.\n\nDefinitions here are written to the industry standard meaning, not to flatter our own positioning.\n",
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  "metadata": {},
  "publishedAt": "2026-07-29T01:02:08.362556+00:00Z",
  "tags": [
    "msp",
    "mssp",
    "managed services",
    "cybersecurity",
    "it services",
    "glossary",
    "technology",
    "business services",
    "security services",
    "it terminology"
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