blueAPACHE — IT Operations Excellence as a Service: Zoom collaboration and contact centre
We help you design, deploy and support Zoom collaboration and customer-contact solutions. We bring practical experience from our own Zoom CX and ServiceNow environment into customer implementation discussions.
We assess meeting and collaboration requirements alongside the separate needs of contact-centre users, agents and supervisors. That includes routing, handoffs, service workflows, integration and the support model after launch. Our technology services let you retain an internal team while using our implementation expertise.
What we help you assess
- Collaboration users, devices and connectivity
- Contact-centre routing and service workflows
- Integration, implementation and operational ownership
Explore the solution
Read our Zoom collaboration and contact centre guide for the technology capabilities, implementation considerations, engagement options and answers to common questions.
Work with our team
We can help you scope a technology implementation alongside your internal team. Where you want shared or ongoing operation, we discuss the relevant managed or co-managed service and agree the responsibilities for your environment.