blueAPACHE — IT Operations Excellence as a Service: Resources & FAQs

Buyer resources from us: an evaluation FAQ, a plain-language MSP and MSSP glossary, and comparison guides covering four choices mid-market buyers face.

Reference material written for the person evaluating a managed services proposal rather than the person writing one. These pages are deliberately structured to help a buyer ask better questions, including questions we would have to answer carefully.

The MSP and MSSP glossary defines the terminology that appears in managed services proposals: MSP versus MSSP, MDR, SOC, RPO and RTO, IaaS, DRaaS, STaaS, SD-WAN, MPLS, the Essential Eight, APRA CPS 234 and more. Each definition is written from the evaluator's perspective, with the question to ask attached.

Comparison and decision guides work through four choices mid-market organisations face when structuring IT: in-house versus outsourced, full versus co-managed, private cloud versus hyperscale, and integrated versus split MSP and MSSP arrangements.